Presence, Influence & Communication
Interpersonal and Listening Skills for Managers
Use curiosity, reflection, and active listening in employee conversations to coach and strengthen working relationships as a manager.
This course focuses on manager listening and relationship skills. Participants learn to use curiosity, reflection, and clear responses in employee conversations, using a manager conversation guide to organize their next steps.
What you'll learn
- Explore techniques to enhance leadership communication
- Acquire proficiency in active listening techniques essential for effective leadership
- Apply interpersonal skills to coach and mentor employees for professional growth and development
- Use course methods to use curiosity, reflection, and clear responses in employee conversations in a workplace scenario.
- Develop a manager conversation guide aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to manager listening and relationship skills.
- Select an appropriate way to use curiosity, reflection, and clear responses in employee conversations.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a manager conversation guide that addresses a relevant work need.
- Set review points for a manager conversation guide and identify one adjustment.