Conversations & Listening
Interpersonal and Listening Skills
Build working rapport by listening attentively, reflecting what others mean, and responding clearly.
Through relevant workplace examples, this course develops skills in interpersonal communication and attentive listening. Participants learn to reflect meaning, respond clearly, and build working rapport, with a focus on practical follow-through.
What you'll learn
- Explore techniques to develop active listening skills
- Acquire skills to improve communication effectiveness
- Apply strategies for building and maintaining positive interpersonal relationships
- Use course methods to reflect meaning, respond clearly, and build working rapport in a workplace scenario.
- Develop a practical listening and response plan aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to interpersonal communication and attentive listening.
- Select an appropriate way to reflect meaning, respond clearly, and build working rapport.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a practical listening and response plan that addresses a relevant work need.
- Set review points for a practical listening and response plan and identify one adjustment.