Conversations & Listening
Effective Communication Strategies
Adapt your message to different listeners, choose the right channel, and clarify meaning across workplace situations.
This course builds practical capability in adaptable communication across workplace situations. Participants learn to choose channels, clarify meaning, and tailor messages to listeners, then plan how to use those skills at work.
What you'll learn
- Adjust to style differences that impact successful communication
- Apply the five essential listening viewpoints to hear even the most subtle communications
- Explore strategies for persuasive communication
- Use course methods to choose channels, clarify meaning, and tailor messages to listeners in a workplace scenario.
- Develop an audience-focused communication plan aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to adaptable communication across workplace situations.
- Select an appropriate way to choose channels, clarify meaning, and tailor messages to listeners.
- Explain the reasoning behind that choice and identify its limitations.
- Produce an audience-focused communication plan that addresses a relevant work need.
- Set review points for an audience-focused communication plan and identify one adjustment.