Leading Through Change
Dealing with Difficult People
Set boundaries, ask clarifying questions, and keep tough conversations constructive when working with challenging behavior.
Through relevant workplace examples, this course develops skills in working productively with difficult behavior. Participants learn to set boundaries, ask clarifying questions, and keep conversations constructive, with a focus on practical follow-through.
What you'll learn
- Apply techniques for managing conflicts and resolving disputes with difficult individuals
- Enhance communication and relationship-building skills
- Promote self-care and resilience
- Use course methods to set boundaries, ask clarifying questions, and keep conversations constructive in a workplace scenario.
- Develop a response plan for a challenging interaction aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to working productively with difficult behavior.
- Select an appropriate way to set boundaries, ask clarifying questions, and keep conversations constructive.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a response plan for a challenging interaction that addresses a relevant work need.
- Set review points for a response plan for a challenging interaction and identify one adjustment.