Conversations & Listening
Critical Listening Skills
Learn to separate facts, assumptions, and interpretation in what you hear before responding or deciding.
Through relevant workplace examples, this course develops skills in critical listening for sound decisions. Participants learn to separate facts, assumptions, and interpretation before responding, with a focus on practical follow-through.
What you'll learn
- Discover how critical listening contributes to effective communication, decision-making, and relationship building
- Develop active listening techniques
- Analyze and evaluate information critically to make informed decisions
- Use course methods to separate facts, assumptions, and interpretation before responding in a workplace scenario.
- Develop a listening and verification checklist aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to critical listening for sound decisions.
- Select an appropriate way to separate facts, assumptions, and interpretation before responding.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a listening and verification checklist that addresses a relevant work need.
- Set review points for a listening and verification checklist and identify one adjustment.