Conflict & Collaboration
Conflict Resolution Skills
Understand your own conflict tendencies and de-escalate disagreements in ways that preserve respect and relationships.
Standard version
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Conflict is a natural part of any workplace and, when managed effectively, can strengthen relationships and improve collaboration. This course provides participants with strategies to approach conflict with professionalism and confidence. Through awareness, communication, and reflection, participants learn to address differences constructively, reduce tension, and create outcomes that support both people and performance.
What you'll learn
- Define the nature and causes of workplace conflict.
- Recognize personal conflict tendencies and their effects on communication.
- Apply effective techniques to de-escalate tension and maintain respect.
- Analyze approaches to resolving disagreements fairly and productively.
- Develop communication habits that prevent recurring conflict.
What you'll be able to do
- Navigate difficult conversations with clarity and composure.
- Adapt conflict resolution approaches to meet different situations.
- Foster collaboration and understanding among team members.
- Promote accountability and respect during disagreement.
- Strengthen trust and cooperation within teams and departments.
Conflict is a normal part of federal work, and when it is handled well it can strengthen relationships and improve results. This course gives participants practical strategies for approaching conflict with professionalism and confidence. Participants explore their own conflict tendencies, practice de-escalation techniques, and learn to reach solutions that maintain respect and working relationships.
What you'll learn
- Define the nature and common causes of workplace conflict.
- Recognize personal conflict tendencies and their effects on communication.
- Apply techniques to de-escalate tension and maintain respect.
- Use negotiation and problem-solving approaches to reach solutions.
- Identify when to involve a supervisor or HR.
What you'll be able to do
- Address conflict early and constructively.
- Stay calm and professional in tense situations.
- Find solutions that work for all sides.
- Preserve working relationships after conflict.
- Know when and how to escalate.