Professional Interactions
Communication Pitfalls with Technology
Select suitable digital channels and clarify your intent to prevent avoidable miscommunication and friction.
This course focuses on miscommunication in digital channels. Participants learn to select suitable channels, clarify intent, and prevent avoidable friction, using a technology communication guide to organize their next steps.
What you'll learn
- Identify common communication pitfalls exacerbated by technology
- Develop skills for overcoming communication challenges in the digital age
- Cultivate healthy communication practices with technology
- Use course methods to select suitable channels, clarify intent, and prevent avoidable friction in a workplace scenario.
- Develop a technology communication guide aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to miscommunication in digital channels.
- Select an appropriate way to select suitable channels, clarify intent, and prevent avoidable friction.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a technology communication guide that addresses a relevant work need.
- Set review points for a technology communication guide and identify one adjustment.