Clients & Market Engagement
Client Engagement Training
Uncover client needs, communicate value clearly, and handle objections without being pushy in client conversations.
Participants explore stronger client engagement through common workplace situations. The course shows how to discover needs, communicate value, and manage objections and apply those decisions on the job.
What you'll learn
- Analyze the sales process
- Conduct thorough needs analysis to tailor solutions
- Apply strategies for addressing objections without being pushy
- Use course methods to discover needs, communicate value, and manage objections in a workplace scenario.
- Develop a client engagement conversation plan aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to stronger client engagement.
- Select an appropriate way to discover needs, communicate value, and manage objections.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a client engagement conversation plan that addresses a relevant work need.
- Set review points for a client engagement conversation plan and identify one adjustment.