Projects & Business Operations
Business Process Management
Map and analyze workflows to find bottlenecks and waste, then improve processes for greater efficiency.
Standard version
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This course introduces participants to the tools, frameworks, and mindset of Business Process Management (BPM). Through exploration of core principles and real-world examples, participants learn how to analyze, model, and optimize processes to drive efficiency, effectiveness, and strategic alignment. The course emphasizes continuous improvement and equips learners to identify and fix workflow challenges that impact performance, quality, and customer satisfaction.
What you'll learn
- Define the purpose, principles, and value of Business Process Management.
- Map and model existing processes to identify inefficiencies and bottlenecks.
- Apply analysis tools to evaluate processes and pinpoint areas for improvement.
- Leverage automation, data, and technology to streamline operations.
- Implement change and continuous improvement practices to sustain results.
What you'll be able to do
- Differentiate between processes, projects, and functions within an organization.
- Visualize and document workflows using tools such as flowcharts, swimlanes, and
- Identify waste, redundancies, and non-value-added steps.
- Develop strategies for process optimization and automation.
- Foster a culture of continuous improvement through measurement and
Agencies are expected to deliver results efficiently and responsibly with the resources they have. This course introduces federal employees to the tools and mindset of business process management, so they can analyze, map, and improve the processes that drive service delivery. It supports OPM's Driving Efficiency Executive Core Qualification, with an emphasis on managing resources and streamlining work.
What you'll learn
- Define the purpose, principles, and value of business process management in an agency setting.
- Map existing processes to identify inefficiencies, delays, and duplication.
- Apply analysis tools to evaluate processes and pinpoint areas for improvement.
- Identify opportunities to use technology to streamline work.
- Develop a process improvement plan with measures of success.
What you'll be able to do
- Document current processes clearly and accurately.
- Identify bottlenecks and wasted effort in agency workflows.
- Recommend practical, measurable process improvements.
- Engage stakeholders in redesigning processes.
- Track results to confirm improvements are working.