Conflict & Collaboration
Building Better Work Relationships
Strengthen working relationships by spotting friction early, listening with care, and rebuilding trust.
Standard version
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Through relevant workplace examples, this course develops skills in productive workplace relationships. Participants learn to identify friction, listen with care, and rebuild trust, with a focus on practical follow-through.
What you'll learn
- Assess your work relationships
- Improve work relationships through emotional intelligence
- Apply active and reflective listening skills
- Use course methods to identify friction, listen with care, and rebuild trust in a workplace scenario.
- Develop a relationship improvement plan aligned to a relevant work need.
What you'll be able to do
- Identify a workplace need connected to productive workplace relationships.
- Select an appropriate way to identify friction, listen with care, and rebuild trust.
- Explain the reasoning behind that choice and identify its limitations.
- Produce a relationship improvement plan that addresses a relevant work need.
- Set review points for a relationship improvement plan and identify one adjustment.
Strong working relationships help federal teams collaborate, solve problems, and deliver on the mission. This course helps participants assess their key work relationships, identify sources of friction, and use emotional intelligence and listening skills to rebuild trust. Participants leave with practical steps for strengthening relationships with colleagues, supervisors, and partners.
What you'll learn
- Assess the health of their key work relationships.
- Identify common sources of friction and misunderstanding.
- Apply emotional intelligence to improve interactions.
- Use active and reflective listening skills.
- Develop a plan to strengthen a key working relationship.
What you'll be able to do
- Build stronger relationships with colleagues and supervisors.
- Resolve friction before it becomes conflict.
- Communicate with greater empathy and understanding.
- Rebuild trust when relationships are strained.
- Contribute to a more collaborative team environment.