Conversations & Listening
Active Listening
Improve how you listen, read nonverbal cues, and give and receive feedback that builds trust.
Effective communication begins with listening. When combined with constructive feedback, it forms the foundation of collaboration, trust, and performance. This course provides participants with practical approaches for improving listening habits, interpreting verbal and non-verbal cues, and delivering and receiving feedback with professionalism. Emphasis is placed on awareness, empathy, and communication consistency that strengthens workplace relationships and results.
What you'll learn
- Define active listening and explain its role in professional communication.
- Recognize how non-verbal behaviors influence message clarity and tone.
- Apply strategies to enhance listening accuracy and engagement.
- Develop methods for providing constructive, respectful feedback.
- Demonstrate openness and composure when receiving feedback.
What you'll be able to do
- Listen attentively to understand intent, meaning, and emotion.
- Interpret non-verbal signals to enhance connection and trust.
- Deliver feedback that promotes accountability and improvement.
- Respond to feedback calmly and professionally.
- Foster ongoing communication that strengthens collaboration and growth.